Privacy Policy

Last updated: February 17, 2026

Acento ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Acento mobile application and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, and password.
• Profile Data: Language preferences, target accent selections, and learning goals you configure in the app.
• Voice Recordings: Audio recordings made during practice sessions for the purpose of pronunciation analysis and feedback. These recordings are processed in real time and are not stored permanently unless you opt in to help improve our models.
• Payment Information: If you subscribe to a paid plan, payment details are processed by our third-party payment processor (e.g., Stripe or Apple/Google in-app purchases). We do not store your full credit card number.

1.2 Information Collected Automatically

• Usage Data: Lesson progress, session duration, streaks, accuracy scores, and feature interactions.
• Device Information: Device type, operating system version, unique device identifiers, and crash logs.
• Log Data: IP address, access times, pages viewed, and referring URLs when you visit our website.

1.3 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver relevant content. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service, including personalized accent training.
• Analyze your pronunciation and deliver real-time AI-powered feedback.
• Track your learning progress and optimize your spaced-repetition schedule.
• Send you service-related communications (e.g., account verification, lesson reminders).
• Respond to your customer support requests and inquiries.
• Conduct research and development to improve our AI pronunciation models (only with your explicit consent for voice data).
• Comply with legal obligations and protect against fraud or abuse.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors that help us operate the Service (e.g., cloud hosting, analytics, payment processing). These providers are contractually obligated to protect your data.
• Legal Requirements: When required by law, regulation, legal process, or enforceable governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share your information for other purposes when you have given us explicit consent.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data.
• Portability: Request a machine-readable copy of your data.
• Opt-Out: Opt out of non-essential data processing, including marketing emails.

To exercise any of these rights, please contact us at privacy@acento.app.

7. Children's Privacy

The Service is not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected data from a child without parental consent, we will delete that information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@acento.app
• Website: acento.app